naturefoodbd.com

Refund and Returns Policy

Thank you for your interest in our organic products at naturefoodbd.com. We strive to provide the highest quality products and customer service. This policy outlines our procedures for returns and refunds for your peace of mind.

Eligibility for Returns and Refunds:

  • Non-perishable items: We accept returns and issue full refunds for non-perishable items within 3 days of purchase, provided they are unopened, unused, and in their original packaging.
  • Perishable items: Due to the nature of organic products, we generally do not accept returns or refunds for perishable items like fruits, vegetables, dairy products, and meat. However, if you receive a perishable item that is damaged or spoiled upon arrival, please contact us immediately for a replacement or refund.
  • Exceptions: Some items may be non-returnable due to hygienic reasons or other restrictions. These items will be clearly marked on the product page.

Return Process:

  1. Contact us: To initiate a return, please contact us by email at info@naturefoodbd.com within the specified timeframe, stating your order number and the reason for your return.
  2. Return instructions: We will provide you with return instructions, including the return address and any necessary forms.
  3. Return shipping: You are responsible for returning the item in its original packaging and ensuring it arrives safely at our address. Shipping costs for returns will be borne by the customer unless the return is due to our error.
  4. Processing: Once we receive the returned item, we will inspect it and process your refund within 3 business days. Refunds will be issued to the original payment method used for the purchase.

Additional Information:

  • Promotional items: Any promotional items included with your order must also be returned to receive a full refund.
  • Damages or errors: If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue. We will offer a replacement or full refund at our discretion.
  • Sale items: All sale items are final sale and cannot be returned or refunded.
    We encourage you to carefully review this policy before making a purchase. If you have any questions, please don’t hesitate to contact us.